Terms and Conditions for www.supervitalgreens.com.au

By entering this site and making any purchases from this site, you agree to all the conditions stated herein.

QuickLinks:
Terms & Conditions of Sale
Stock Availability
Order Cancellations
Refunds
Expiry Dates
Shipping
Secure Payment
General Disclaimer
Returns Policy
Indemnification
Privacy Policy

Terms and Conditions of Sale

The use of this site is governed by the TERMS AND CONDITIONS OF SALE set forth below.

Your use of this site or purchase from www.supervitalgreens.com.au indicates your acceptance of these terms and conditions.

Australian Vitamins & Supplements is the service provider and trading name; it is also referred to as “us” and “we” and “www.supervitalgreens.com.au”. Customer is the person or organization who purchases or seeks services from www.supervitalgreens.com.au; it is also referred to as “you”.

Australian Vitamins & Supplements reserves the right to make changes to this web site and the terms and conditions herein at any time without any prior notice.

Stock Availability

If a product is out of stock, we will endeavor to source the stock through our many suppliers. If, however, stock is discontinued or cannot be sourced, we will offer the option of an alternate product or a refund.

Order Cancellations

Orders can be cancelled after ordering ONLY if the order has not yet been dispatched. If, however, the order has been dispatched, the order cannot be cancelled. There is a $10 cancellation fee to compensate for time and merchant fees associated with the transaction.

Payment variations

If an order is modified or cancelled, where possible, we will refund any overpayment.

RefundS

All refunds will be made directly to the credit card or PayPal account purchased.

Expiry Dates

Please note that we cannot commit to certain expiry dates for products, we will guarantee that if you take the product as recommended, the entire product will be consumed before the expiry date. We allocate products on a first in first sent basis and ensure that all products we pack have an appropriate expiry date as specified by the manufacturer.

Shipping

www.supervitalgreens.com.au uses Fastway and Australia Post.
Courier Guide

Rural Australia Post
Metro/City Fastway Couriers
PO BOX Australia Post

Shipping Estimates

ETA

*Please allow 7 business days before requesting an investigation into your order’s status.

All orders via Fastway Couriers will require a signature unless authority is given to leave at door.

Tracking numbers for both Fastway and Australia Post orders can be supplied upon request.

All orders contain a freight charge of $6.95, unless free shipping is applicable.

If a product is authorized by customer to be left at door without signature and is subsequently affected by weather, such as wind or rain or heat, or it is stolen, responsibility for any damage or loss will lie solely with the you the customer, as you have approved the products to be left in that location. It is therefore advisable to supply a work address where someone can sign for your order and keep it safe and secure.

Secure Payment

www.supervitalgreens.com.au use PayPal for payment processing. Checkout options available are PayPal account, Visa or MasterCard.

Upon checkout, you will have the option to pay via Credit Card, PayPal or Direct Deposit. If you select PayPal, you will be redirected to PayPal website to log in to your PayPal account. If you select Credit Card, you will be prompted to enter your credit card details. Our Credit Card facility is processed by PayPal Website Payments Pro. Our checkout is secured by SSL encryption by RapidSSL.

Using a secure API connection to PayPal, at no point does www.supervitalgreens.com.au have access to your Credit Card number, nor is your credit card number stored on www.supervitalgreens.com.au. All financial information is stored with Paypal.

Paypal uses industry-leading encryption and fraud prevention tools. Paypal does not share your financial information with the merchant.

Please note that you Bank Statement will appear as ‘AuVitamins‘.

Information from PayPal’s Website…
The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

What Makes the PayPal Site So Secure?
Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.

 

General Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purposes only. The picture image is not an indication of the product quantity or size or look of the product.

You agree to read and abide by the cautions and warning on each product page and on the product itself before purchasing and consuming the product.

All written information provided within www.supervitalgreens.com.au is for informational and educational purposes only, and in no way is any of the content on this website to be construed as medical advice or instruction. No action should be taken solely on the contents of this publication.

If you have any medical conditions or health concerns please consult with your doctor or health care professional before taking any supplement sold on www.supervitalgreens.com.au.

The material presented and contained within this website is intended as a guide only. No liability, expressed or implied, whether by negligence or omission will be accepted by us or our affiliates.

No material on this site shall form the basis of any agreements and no warranty is given or implied as to the accuracy of any material.

Consult your physician or a qualified health professional on any matters regarding your health and wellbeing or on any opinions expressed within this site.

Health & medical information changes rapidly. Therefore, some information on this website may be out of date or even possibly inaccurate and erroneous. Seek the advice of your physician or health care practitioner before taking supplements of any kind.

We does not assume any liability for the information contained herein, be it direct, indirect, consequential, special, exemplary, or other damages.

The statements made within this website have not been evaluated by the TGA. These statements and the supplements mentioned within www.supervitalgreens.com.au are not intended to diagnose, treat, cure or prevent any disease.

Returns Policy

All Returns must be approved by the “Apply For A Return” Procedure, as described in our Returns Policy.

A return must be approved by customer service department.

Approved returns will result in a replacement product or a credit note.

Returns will not be approved unless they classify as one of the following:
a) “Damaged in Transit”
b) “Incorrectly Shipped”
c) “Faulty Product”

We will not accept any opened product for return unless the product is returnable under the express terms of this Returns Policy or a manufacturer’s warranty.

If you are approved a return based on the grounds of a product being damaged in transit, incorrectly shipped, or a faulty product, we will arrange a courier to collect your products at a suitable time (metro areas only).

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

We will not approve a return for the following reasons:
-You changed my mind
-You ordered the wrong product

Returns will not be approved for order requiring redelivery due to incomplete or incorrect address entered. An incomplete or incorrect address that has been returned to us will require a redelivery of $9 before we can send out again.

 

APPLY FOR A RETURN PROCEDURE

To apply for a return, please follow the following steps:

1) You will need to supply the following information via email, most of which will be on your invoice.

-Name and contact details of original purchaser
-Our reference number
-Name of product to be returned
-Date on invoice
-Reason for return
-Your name and contact details.

Note: It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original invoice or other proof of purchase must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

2) Wait our response for approval confirmation or decline.

3) Once approved, we will arrange a courier to collect the products. (metro areas only)

4) Once we have verified the product is either Damaged in Transit, Incorrectly Shipped, or Faulty you will either be issued a replacement, a credit, or a refund, as determined by us.

Some products may need to be returned to the manufacturer for testing. If your product is in full working condition or any defects or damage can be shown to have been caused after you took receipt of the product, it will be returned to you and you will be invoiced for the freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.

Unless stated otherwise under this Returns Policy, any manufacturer’s warranty or other contact or statute, we reserve the right to refuse any returns that:

are incomplete or missing parts; or
are not returned in their original packaging,
show signs of physical damage to the product or its packaging.

Indemnification

You agree to defend, indemnify and hold harmless Australian Vitamins & Supplements, agents, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website or the products sold on www.supervitalgreens.com.au, including, without limitation, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

In the rare event you experience side-effects or ill health from consuming supplements sold on www.supervitalgreens.com.au, you agree to defend, indemnify and hold harmless Australian Vitamins & Supplements, and to pursue legal cases, issues, complaints or compensation with the manufacturer of the product(s) that caused the side-effect or ill health.

 

Privacy Policy

Your privacy is important to us. Our goal is to provide you with a personalized online experience that provides you with the information, resources, and services that are most relevant and helpful to you. This Privacy Policy has been written to describe the conditions under which this web site is being made available to you. The Privacy Policy discusses, among other things, how data obtained during your visit to this web site may be collected and used. We strongly recommend that you read the Privacy Policy carefully.

By using this web site, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing or otherwise using the web site or any materials obtained from it.

If you are dissatisfied with the web site, by all means contact us; otherwise, your only recourse is to disconnect from this site and refrain from visiting the site in the future.

The process of maintaining a web site is an evolving one, and Australian Vitamins & Supplements may decide at some point in the future, without advance notice, to modify the terms of this Privacy Policy. Your use of the web site, or materials obtained from the web site, indicates your assent to the Privacy Policy at the time of such use. The effective Privacy Policy will be posted on the web site, and you should check upon every visit for any changes.

Sites Covered by this Privacy Policy

This Privacy Policy applies to all Australian Vitamins & Supplements-maintained web sites, domains, information portals, and registries, including www.supervitalgreens.com.au.

Children’s Privacy
Australian Vitamins & Supplements are committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. Australian Vitamins & Supplements do not intentionally collect information from minors, and Australian Vitamins & Supplements do not target its web site to children.

Links to Non-Operators Web Sites
Australian Vitamins & Supplements’ web sites may provide links to third-party web sites for the convenience of our users. If you access those links, you will leave Australian Vitamins & Supplements’ web site. Australian Vitamins & Supplements do not control these third-party websites and cannot represent that their policies and practices will be consistent with this Privacy Policy. For example, other web sites may collect or use personal information about you in a manner different from that described in this document. Therefore, you should use other web sites with caution, and you do so at your own risk. We encourage you to review the privacy policy of any web site before submitting personal information.

Types of Information We Collect
Non-Personal Information
Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. Australian Vitamins & Supplements may collect and analyze non-personal information to evaluate how visitors use Australian Vitamins & Supplements’s web sites, including www.supervitalgreens.com.au.

Aggregate Information
Australian Vitamins & Supplements may gather aggregate information, which refers to information your computer automatically provides to us and that cannot be tied back to you as a specific individual. Examples include referral data (the web sites you visited just before and just after our site), the pages viewed, time spent at our Web site, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.

Log Files
Every time you request or download a file from the web site, Australian Vitamins & Supplements may store data about these events and your IP address in a log file. Australian Vitamins & Supplements may use this information to analyze trends, administer the web site, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.

Cookies
Our site may use a feature of your browser to set a “cookie” on your computer. Cookies are small packets of information that a web site’s computer stores on your computer.

Australian Vitamins & Supplements’s web sites can then read the cookies whenever you visit our sites, including www.supervitalgreens.com.au. We may use cookies in a number of ways, such as to save your password so you don’t have to re-enter it each time you visit our site, to deliver content specific to your interests and to track the pages you’ve visited, and for the use of a shopping cart. These cookies allow us to use the information we collect to customize your experience so that your visit to our site is as relevant and as valuable to you as possible.

Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our web site may not work properly, and you may be unable to use those of Australian Vitamins & Supplements’ services that require registration in order to participate, or you will have to re-register each time you visit our site. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.

Web Beacons
Australian Vitamins & Supplements’ web sites also may use web beacons to collect non-personal information about your use of our web site and the web sites of selected sponsors or members, your use of special promotions or newsletters, and other activities. The information collected by web beacons allows us to statistically monitor how many people are using our web site and selected sponsors’ sites; how many people open our emails; and for what purposes these actions are being taken. Our web beacons are not used to track your activity outside of our web site or those of our sponsors. Australian Vitamins & Supplements do not link non-personal information from web beacons to personally identifiable information without your permission.

Personal Information
Personal information is information that is associated with your name or personal identity. Australian Vitamins & Supplements use personal information to better understand your needs and interests and to provide you with better service. On some of Australian Vitamins & Supplements web pages, you may be able to request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership, or join technical committees or working groups. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs, passwords, billing information, or credit card information.

Members-Only Web Sites
Information you provide on membership applications is used to create a member profile, and some information may be shared with other of Australian Vitamins & Supplement’s individual member representatives and organizations. Member contact information may be provided to other members on a secure web site to encourage and facilitate collaboration, research, and the free exchange of information among Australian Vitamins & Supplements’s members, but we expressly prohibit members from using member contact information to send unsolicited commercial correspondence. Australian Vitamins & Supplements’ members may be automatically added to Australian Vitamins & Supplements’ mailing lists. From time to time, member information may be shared with event organizers and/or other organizations that provide additional benefits to Australian Vitamins & Supplements members. By providing us with your personal information on the membership application, you expressly consent to our storing, processing, and distributing your information for these purposes.

How We Use Your Information
Australian Vitamins & Supplements may use non-personal data that is aggregated for reporting about Australian Vitamins & Supplements web site usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.

Australian Vitamins & Supplements may use personal information to provide services that support the activities of Australian Vitamins & Supplements’ members and their collaboration on Australian Vitamins & Supplements standards and projects. When accessing Australian Vitamins & Supplements’ members-only web pages, your personal user information may be tracked by Australian Vitamins & Supplements in order to support collaboration, ensure authorized access, and enable communication between members.

Credit card information may be collected to facilitate membership applications; or if you purchase a product or service from our website, such information will not be kept longer than necessary for providing the services requested. Credit card numbers are used only for processing payment and are not used for other purposes. Payment processing services may be provided by a third-party payment service, and a management company external to Australian Vitamins & Supplements may provide support for the financial activities of Australian Vitamins & Supplements. Australian Vitamins & Supplements may share your personal information with its partners to facilitate these transactions.

Information Sharing
Australian Vitamins & Supplements does not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information. However, Australian Vitamins & Supplements reserve the right to supply any such information to any organization into which Australian Vitamins & Supplements may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of its mission. We also reserve the right to release personal information to protect our systems or business, when we reasonably believe you to be in violation of our Terms of Use or if we reasonably believe you to have initiated or participated in any illegal activity. In addition, please be aware that in certain circumstances, Australian Vitamins & Supplements may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

In keeping with our open process, Australian Vitamins & Supplements may maintain publicly accessible archives for the majority of our activities. For example, posting an email to any of Australian Vitamins & Supplements’-hosted public mail lists or discussion forums, subscribing to one of our newsletters or registering for one of our public meetings may result in your email address becoming part of the publicly accessible archives.

If you are a registered member of our website or email lists, you should be aware that some items of your personal information may be visible to other members and to the public. Australian Vitamins & Supplements’ member databases may retain information about your name, e-mail address, company affiliation (if an organizational member), and such other personal address and identifying data as you choose to supply.

That data may be visible to other of Australian Vitamins & Supplements’ members and to the public. Your name, e-mail address, and other information you may supply also may be associated in Australian Vitamins & Supplements publicly accessible records with Australian Vitamins & Supplements various committees, working groups, and similar activities that you join, in various places, including: (i) the permanently-posted attendance and membership records of those activities; (ii) documents generated by the activity, which may be permanently archived; and, (iii) along with message content, in the permanent archives of Australian Vitamins & Supplements’s e-mail lists, which also may be public.

Please remember that any information (including personal information) that you disclose in public areas of our web site, such as forums, message boards, and news groups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

If you do not want your personal information collected and used by Australian Vitamins & Supplements, please do not visit Australian Vitamins & Supplements’s web site or apply for membership of any of Australian Vitamins & Supplements’ websites or email lists.

Access to and Accuracy of Member Information
Australian Vitamins & Supplements are committed to keeping the personal information of our members accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request. We may provide members with online access to their own personal profiles, enabling them to update or delete information at any time. To protect our members’ privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data. Certain areas of Australian Vitamins & Supplements web sites may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a members-only resource is being accessed.

Opting Out
From time to time Australian Vitamins & Supplements may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.

If you have questions regarding this privacy policy or the terms and conditions, please contact us.