FAQS

Please find below our most frequently asked questions.

Do you ship overseas?

✔ Yes, we ship internationally (Minimum Order $115)

Please visit this page to request a freight quote.
http://www.supervitalgreens.com.au/international-shipping/ 

How long does shipping take?

View more shipping information here: http://www.supervitalgreens.com.au/shipping/

SHIPPING ESTIMATES

ETA
*Please allow 7 business days before requesting an investigation into your order’s status.

Where's my order?

Please allow up to 7 business days for your order to be delivered. If after 7 business days you have not received your order, please Contact Us for an investigation.

At any time you may wish to request a tracking number by contacting us.

You can view shipping information here: Shipping Info.

You may also like to verify the address of your order by clicking here: Verify your order’s address.

Can I request a product?

Yes, you may Contact Us to suggest a product and we will get back to you with a quote.

I need a tax invoice?

Please Contact Us with the following information and we will send you a tax invoice:

-Order reference number
-Date on invoice
-Your name and contact details.

Is your website secure?

Yes, our checkout process is protected by SSL certificate. This means your information is encrypted and protected. At no time do we store your credit card details on our site. In fact, we do not have access to your credit card number as it is stored with PayPal.

Can I request expiry dates?

Please note that we cannot commit to certain expiry dates for products. We allocate products on a first in first sent basis and ensure that all products we pack have an appropriate expiry date as specified by the manufacturer. We guarantee that the expiry date will suffice for daily use so that the product is finished before the expiry date.

Can I cancel my order?

Yes, orders can be cancelled after ordering ONLY if the order has not yet been dispatched. If, however, the order has been dispatched, the order cannot be cancelled. Note there is a $10 cancellation fee to compensate for time and merchant fees associated with the transaction.

I have not received what I ordered?

In the event that you have not received what you ordered, please Contact Us immediately to Apply For A Return. Please note that we will not accept any opened products for return.

To apply for a return:

1) You will need to supply the following information via email, most of which will be on your invoice.

-Name and contact details of original purchaser
-Our reference number
-Name of product to be returned
-Date on invoice
-Reason for return
-Your name and contact details.

Note: It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original invoice or other proof of purchase must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

2) Wait our response for approval confirmation or decline.

3) Once approved, we will arrange a courier to collect the products. (metro areas only)

4) Once we have verified the product was incorrectly shipped, you will either be issued a replacement, a credit, or a refund, as determined by us.

My products were damaged in transit?

In the event that your products where damaged in transit, please Contact Us immediately to Apply For A Return. Please note that we will not accept any opened products for return.

To apply for a return:

1) You will need to supply the following information via email, most of which will be on your invoice.

-Name and contact details of original purchaser
-Our reference number
-Name of product to be returned
-Date on invoice
-Reason for return
-Your name and contact details.

Note: It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original invoice or other proof of purchase must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

2) Wait our response for approval confirmation or decline.

3) Once approved, we will arrange a courier to collect the products. (metro areas only)

4) Once we have verified the product was damaged in transit, you will either be issued a replacement, a credit, or a refund, as determined by us..

 

DON’T FORGET TO CHECK OUT VITAL GREENS, AUSTRALIA’S FAVORITE SUPERFOOD!  

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